We currently ship to the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, or addresses outside the United States.

Orders of $39 or more after discounts qualify for free standard shipping. If your order is under $39, you’ll see the shipping charge at checkout before you pay.

We prepare orders within 1–2 business days of the date you place your order. Once shipped, delivery typically takes 6–12 business days. Business days are Monday through Friday, excluding holidays. Delivery times are estimates and may change because of carrier delays or severe weather.

When your order ships, we’ll email you a tracking number. You can use the link in that email or enter the number at 17TRACK. If your items ship in separate packages, please check each tracking number separately. Tracking updates may take a little time to appear after the carrier receives a package.

First, check your mailbox, porch, and any safe delivery spots. You can also ask others in your household or a nearby neighbor. If you still can’t find it, email us with your order number and tracking details so we can look into it.

You have 30 days from the date your order is delivered to request a return. For a change-of-mind return, the item must be unopened, unused, and in its original packaging. Sale items and gift cards cannot be returned.

Submit a request through your order page or email support@bbiamsleep.com. Please wait for approval and return instructions before sending anything back.

Email support@bbiamsleep.com with your order number and clear photos of the item and packaging. Once we verify the issue, we’ll arrange a replacement or an appropriate refund at no additional cost. We’ll let you know if the item needs to be returned.

We don’t currently offer direct exchanges. If you’d like a different item, please return the eligible item and place a new order.