Shipping policy

Here’s what to expect when you order from Bbiamsleep.

Where We Ship

We currently ship to the contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, or addresses outside the United States.

Shipping Rates

Orders of $39 or more after discounts qualify for free standard shipping. For orders under $39, the shipping charge will be shown at checkout before you pay. We do not currently offer expedited shipping.

Processing & Delivery

We prepare orders within 1–3 business days of the date you place your order. Once shipped, delivery typically takes 6–12 business days.

Business days are Monday through Friday, excluding holidays. We do not process or ship orders on weekends or holidays. Delivery times are estimates and may be affected by carrier delays or severe weather.

Order Changes

Need to change your order? Please contact us as soon as possible and include your order number. We’ll do our best to help before it ships. Once your order is on its way, we may no longer be able to change or cancel it.

Tracking & Separate Shipments

We’ll email you tracking information when your order ships. If you ordered more than one item, your items may arrive in separate packages at different times. In that case, you may receive separate tracking information for each package.

Tracking updates may take a little time to appear after a carrier receives your package.

Duties & Taxes

All applicable import duties and related taxes are included in our listed prices. We handle customs clearance and its associated fees, so you won’t be asked to pay extra charges when your package arrives.

If Your Package Is Marked Delivered

If tracking says your package was delivered but you can’t find it, please check your mailbox, porch, and any safe delivery spots. It may also help to ask others in your household or a nearby neighbor.

Still missing? Contact us with your order number and tracking details, and we’ll help look into it.

Damaged, Missing, or Lost Items

If something arrives damaged, an item is missing, or your package hasn’t arrived, please contact us with your order number and any helpful photos. We’ll review what happened and help with the next steps. You can also read our Return & Refund Policy for more information.

Need Help?

For questions about your order or delivery, contact us at support@bbiamsleep.com and include your order number so we can help you faster.